Return and Refund Policy

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Returns & Refunds Policy

At Magno Jewels, we are committed to ensuring your satisfaction with every purchase. If you are not entirely pleased with your order, we offer a straightforward return and refund process subject to the terms outlined below.

Returns

• Customers have 30 days from the date of delivery to initiate a return.

• Items must be unworn, in original packaging, and in perfect condition.

• Custom-made or personalized items are only eligible for return if they are defective or do not match the agreed-upon specifications.

• If an item arrives damaged or not as described, customers must notify us within 48 hours of delivery at customercare@jewelsbymagno.com.

Refunds

• Once we receive and inspect the returned item, we will notify the customer of the approval or rejection of the refund.

• If approved, refunds will be issued to the original method of payment. In special cases, alternative arrangements (such as store credit or another payment method) may be considered upon request.

Return Shipping

• Return shipping costs are covered by Magno Jewels for all eligible returns.

• A prepaid return shipping label will be provided where applicable.

Exceptions & Ineligibility

• Items that show signs of wear, misuse, damage, or unauthorized alterations are not eligible for return.

• Returns for custom-made or personalized products are only accepted if the item is defective or incorrect as per the original order.

Return Process

1. Contact us at customercare@jewelsbymagno.com with your order number and the reason for return.
2. We will provide return authorization instructions and a prepaid return label, if applicable.
3. Securely package the item in its original condition and packaging, and ship it using the provided label.

Processing Time

• Refunds are typically processed within 5–10 business days of receiving the returned item.

If you have any questions about our Returns & Refunds Policy, please reach out to us at customercare@jewelsbymagno.com.

Visit www.jewelsbymagno.com for more information.